Privacy Policy
1. Introduction
This Privacy Policy describes how MYNTEQ TRADE OÜ (registration number 12949784, Aia tn 5, 10111 Tallinn, Estonia), operating the JetGold International store at 5element.ai (“JetGold”, “we”, “us”), collects, uses, and protects your personal data.
We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable Estonian data protection laws.
2. Data We Collect
We collect the following categories of personal data:
- Identity data: full name, date of birth (when required for compliance)
- Contact data: email address, phone number, delivery address
- Transaction data: order history, payment references, amounts
- Technical data: IP address, browser type, device information, cookies
- Communication data: correspondence with our support team
3. How We Use Your Data
We process your personal data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations, shipping updates, and invoices | Performance of a contract |
| Verifying identity for AML/KYC compliance | Legal obligation |
| Improving our website and services | Legitimate interest |
| Responding to your inquiries | Legitimate interest |
| Sending marketing communications (only with your consent) | Consent |
4. Cookies
Our website uses cookies to ensure proper functionality, analyze traffic, and improve user experience. You can manage your cookie preferences through your browser settings. Essential cookies required for the store to function cannot be disabled.
5. Data Sharing
We share your personal data only when necessary:
- Payment processors (Wise) — to process your payments
- Courier services — to deliver your orders
- Tax and regulatory authorities — when required by law
- Professional advisors — legal, accounting, and compliance consultants bound by confidentiality
We do not sell your personal data to third parties. We do not transfer data outside the EU/EEA unless adequate safeguards are in place (e.g., Standard Contractual Clauses).
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described above, and as required by law:
- Order and transaction data: 7 years (accounting and tax obligations)
- AML/KYC records: 5 years after the end of the business relationship
- Marketing consent records: until you withdraw consent
- Technical logs: 12 months
7. Your Rights
Under the GDPR, you have the right to:
- Access your personal data and obtain a copy
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”), subject to legal retention requirements
- Restrict processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest
- Withdraw consent at any time for consent-based processing
To exercise any of these rights, contact us at mail@jetgold.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit (TLS), secure server infrastructure, and access controls limiting data access to authorized personnel only.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always available on this page. Material changes will be communicated via email or a notice on our website.
10. Contact
Data Controller: MYNTEQ TRADE OÜ Address: Aia tn 5, 10111 Tallinn, Estonia Email: mail@jetgold.com
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (https://www.aki.ee/en).