Category 1: General Questions and Legal Status
1. What is investment gold and how does it differ from jewellery?
Answer: Investment gold consists of high-purity bars and coins (at least 99.5% for bars and 90.0% for coins). Unlike jewellery, its value is directly linked to the market quote of gold (spot price), plus a minimal manufacturing premium. It carries no artistic markup and is exempt from VAT.
2. Are investment coins legal tender?
Answer: Yes. Most investment coins (such as the "Vienna Philharmonic", "Maple Leaf", and "Krugerrand") are issued by state mints and have an official face value in the local currency (such as €100 or 50 Canadian dollars). Counterfeiting such coins is punishable as a crime against the state, providing investors with additional legal protection.
3. Which legislation governs the trade in investment gold in the EU?
Answer: In the European Union, the trade in investment gold is governed by EU Council Directive 2006/112/EC (Articles 344–347), which completely exempts it from VAT in all EU Member States.
Category 2: Prices, Margins, and Price Locking
4. How is the price of coins and bars determined on your website?
Answer: Prices on the website are updated in real time every second and are calculated according to the formula: Price = global spot price of the metal (London PM Fix) + mint premium + EUR/USD exchange rate. The premium covers the costs of refining, minting, logistics, and insurance, as well as a low dealer margin.
5. What is "Price Lock" and how does it work?
Answer: The metals market is volatile. To protect you from rate fluctuations during your purchase, we lock the price: when you place your order, the price of the selected items is fixed, and you have 15 minutes to pay for the order at that price. The price stays unchanged even if the exchange rate of gold moves sharply. The available payment methods are listed on the Payment & Delivery page.
6. Are there any hidden fees or additional costs when purchasing?
Answer: No. All prices on our website are completely transparent. The amount displayed in the shopping cart is final. Delivery costs are calculated and displayed before order confirmation.
7. Why does the purchase price of coins differ from their selling or buyback price?
Answer: The difference between the dealer's selling price and the buyback price is called the dealer's margin. It covers the company's operating expenses, logistics, authenticity verification upon receipt, and market exchange rate risk. For the most popular gold coins, the margin is minimal (usually 2–5%).
Category 3: Payment Methods and Taxes
8. Are gold coins and bars subject to VAT in the EU?
Answer: Gold bars (purity ≥ 99.5%) and gold coins (purity ≥ 90%, minted after 1800) are completely exempt from VAT (0%). Silver and platinum are subject to the standard VAT rate applicable in the country of purchase.
9. What payment methods do you accept?
Answer: We accept bank transfers (SEPA, SWIFT), debit and credit cards (Visa, Mastercard), and cash at our Tallinn office. For large transactions, we recommend bank transfer.
10. Can I pay in cash, and in which currencies?
Answer: Yes, cash payments can be made upon order collection at our office. We accept euros (EUR) and US dollars (USD) within the limits established for cash settlements by European legislation.
Category 4: Delivery, Pick-up, and Insurance
11. How long is the delivery time for orders sent by mail?
Answer: Delivery by insured mail takes from 2 business days.
12. How quickly do you dispatch paid orders?
Answer: If the product is in stock in our warehouse (as indicated in the product status on the website), we dispatch it on the same business day, provided that the order is placed and paid for before 14:00. If the order is placed after 14:00, dispatch depends on the warehouse workload, but we do everything possible to ensure the shipment is dispatched as quickly as possible.
13. How can I track the packing and dispatch of my order?
Answer: We ensure maximum transparency and security. When your order is dispatched, a video recording of your specific order being packed in our warehouse is automatically uploaded to your account, along with a tracking number that allows you to track the shipment in the postal system.
14. How is the delivery of precious metals insured?
Answer: All shipments are insured for 100% of the value of the goods. If the postal service provider loses or damages the shipment, we assume full financial responsibility and will refund you the entire amount or resend the order.
15. How can I pick up my order in person?
Answer: When placing your order, you can choose personal pick-up. The order can be collected at our office at Aia tn 5, Tallinn, Estonia. Please arrive only after you have received a notification that your order is ready for collection.
Category 5: Authenticity, Buyback, and Resale
16. How is the authenticity of bars and coins guaranteed?
Answer: We source all products directly from the world's leading mints or LBMA-certified refineries. All bars are delivered in original sealed CertiCard packaging featuring a unique serial number and security holograms.
17. What is LBMA certification and why is it important?
Answer: The LBMA (London Bullion Market Association) is the London precious metals market association. Refineries with LBMA Good Delivery status meet the strictest global standards for metal quality and purity. Products from these refineries (such as Valcambi, PAMP, Argor-Heraeus) are accepted by banks and dealers worldwide without additional testing.
18. Can I sell you gold that I purchased from another dealer?
Answer: Yes. We buy back investment coins and bars purchased from any official dealer, after our experts have confirmed their authenticity.
19. How does mail-in buyback work?
Answer: We provide an initial valuation of your metal immediately (online or by phone). The buyback price is locked from the moment your shipment is accepted into the postal system (when the barcode is scanned at the post office). This protects you from price fluctuations during transit.
20. Do you provide materials to make return shipping easier?
Answer: Yes, for the convenience of regular customers, we offer a ready-to-use shipping kit: a special protective security bag, a prepaid return shipping label, and a detailed step-by-step guide. The complete return shipping rules are included with the kit and can also be requested from our customer support.