Terms and Conditions
1. General
These Terms and Conditions ("Terms") govern all purchases made through the JetGold Estonia online store at /ee. By placing an order, you agree to be bound by these Terms.
The seller is MYNTEQ TRADE OÜ, registration number 12949784 and VAT number EE102029824, registered at Aia tn 5, 10111 Tallinn, Estonia ("JetGold", "we", "us").
2. Products and Pricing
All products listed on our website are subject to availability. Prices are displayed in EUR and are based on the current precious metals spot price. Prices may change without prior notice until an order is confirmed.
Qualifying investment gold is VAT-exempt under applicable EU and Estonian law. Other products may be subject to taxes shown at checkout.
Product images are for illustration purposes. Actual coins and bars may vary slightly in appearance.
3. Orders and Payment
An order is considered confirmed once we receive full payment. For bank transfers, this means the funds are credited to our account. For cash payments, confirmation is immediate upon receipt at our showroom.
We reserve the right to cancel an order if payment is not received within 3 business days of placement.
4. Delivery
Delivery terms, timeframes, and costs are described on our Payment & Delivery page. Risk of loss passes to the buyer upon delivery to the specified address or pickup at our showroom.
5. Returns and Cancellations
Due to the nature of precious metals pricing, returns are accepted only in the following cases:
- The product received does not match the order
- The product has a manufacturing defect
- The product is not authentic
Return requests must be made within 7 calendar days of receiving the goods by contacting us at mail@jetgold.com. Products must be returned in their original, unopened packaging. Refunds are issued once the returned goods are inspected and verified.
Orders may be cancelled before dispatch by contacting us. Cancellation after dispatch is treated as a return.
6. Warranties and Authenticity
All products sold by JetGold are guaranteed authentic. Coins and bars are sourced directly from accredited mints and LBMA-certified refineries. If you believe you have received a non-authentic product, contact us immediately and we will arrange verification and a full refund if confirmed.
7. Know Your Customer (KYC)
Under applicable Estonian and EU AML/KYC rules, we may request a passport, national identity document or proof of address for certain transactions.
8. Limitation of Liability
JetGold is not liable for indirect or consequential damages, including but not limited to lost profits or changes in market value after purchase. Our total liability is limited to the purchase price of the product in question.
9. Governing Law and Disputes
These Terms are governed by Estonian law and applicable EU consumer law. Statutory consumer dispute and court remedies remain available.
10. Contact
For questions regarding these Terms, contact us at: MYNTEQ TRADE OÜ Aia tn 5, 10111 Tallinn, Estonia Email: mail@jetgold.com Phone: +372 504 1328
Seller details
MYNTEQ TRADE OÜ · registration no. 12949784 · VAT EE102029824
Address: Aia tn 5, 10111 Tallinn, Estonia
Phone: +372 504 1328 · Email: mail@jetgold.com