Category 1: General questions and legal status
1. What is investment gold and how does it differ from jewellery?
Answer: Investment gold consists of high-purity bars and coins (at least 99% for bars and coins in the UAE). Unlike jewellery, its value is tied directly to the exchange rate of gold (the spot price) with a minimal manufacturing markup (premium). It carries no artistic markup and is exempt from VAT.
2. Are investment coins legal tender?
Answer: Yes. Most investment coins (such as the "Vienna Philharmonic", "Maple Leaf" and "American Eagle") are issued by the state mints of the issuing countries and carry an official face value in local currency. Counterfeiting such coins is prosecuted as a state crime, which gives investors additional legal protection.
3. Which laws govern the circulation of investment gold in the UAE?
Answer: In the UAE, activity is regulated by the rules of the DMCC free zone (Dubai Multi Commodities Centre), which provides a tax-free regime for trading physical precious metals of 99% purity and above.
Category 2: Prices, spreads and rate locking
4. What determines the price of coins and bars on your website?
Answer: Prices on the website update in real time every second and are calculated by the formula: Price = the global spot rate of the metal (London PM Fix) + the mint premium + the AED/USD rate. The premium covers the costs of refining, minting, logistics, insurance and a small dealer margin.
5. What is "Price Lock" and how does it work?
Answer: The metals market is volatile. To protect you from rate fluctuations during your purchase, we lock the price: when you place your order, the price of the selected items is fixed, and you have 15 minutes to pay for the order at that price. The price stays unchanged even if the exchange rate of gold moves sharply. The available payment methods are listed on the Payment & Delivery page.
6. Are there any hidden fees or charges when buying?
Answer: No. All our website prices are fully transparent. The amount shown in the cart is final. Shipping costs (where applicable) are calculated and shown before you confirm the order.
7. Why does the buying price of coins differ from their selling (buyback) price?
Answer: The difference between the dealer's selling price and the buyback price is called the spread. The spread covers the company's operating costs, logistics, authenticity testing on intake and the risk of market-rate changes. For the most popular gold coins the spread is minimal (usually 2% to 5%).
Category 3: Payment methods and taxes
8. Are gold coins and bars subject to VAT in the UAE?
Answer: Gold of 99% purity and above is fully exempt from VAT (0%). Silver, platinum and gold items of less than 99% purity are subject to 5% VAT.
9. How can tourists reclaim VAT when buying gold in Dubai (Tax-Free)?
Answer: When buying goods subject to 5% VAT (for example silver coins), we issue a special Tax-Free receipt in the Planet system. Before departing from Dubai airport you can scan this receipt at a self-service terminal and reclaim the tax in cash or to your card.
10. Which payment methods do you accept?
Answer: We accept cash (AED, USD, EUR), debit and credit cards (Visa, Mastercard, Amex), and bank transfers (local UAE transfers, SWIFT). For large transactions we recommend a bank transfer.
11. Can I pay in cash and in which currencies?
Answer: Yes. Cash payment in AED, USD and EUR is possible at our Dubai showroom and on delivery by our security courier. Transactions are accompanied by full financial documents and receipts.
Category 4: Delivery, collection and insurance
12. What are the delivery times for orders sent by post?
Answer: Orders are sent by insured post with tracking. Delivery within Dubai takes 1-2 business days, across the UAE 2-3 business days, and international shipping 5-10 business days.
13. How quickly do you ship paid orders?
Answer: If the item is in stock at our warehouse ("In stock" status on the website), we ship it on the same business day provided the order is placed and paid before 14:00. If the order is placed after 14:00, dispatch depends on warehouse load, but we do everything possible to send the parcel as quickly as possible.
14. How can I monitor the packing and dispatch of my order?
Answer: For our customers' security, when your order is dispatched a video recording of the packing of your specific order at our warehouse is automatically uploaded to your Personal Account, together with a tracking number for following the parcel in the postal system.
15. Is delivery to a hotel available for tourists in Dubai?
Answer: Yes, we offer secure delivery to Dubai hotels by our security service for orders from AED 50,000. For smaller orders we recommend collection from our guarded showroom.
16. How can I collect my order in person?
Answer: You can collect your order at our showroom at: Almas Tower, Unit Almas 49-A15, Jumeirah Lake Towers, Dubai, UAE (a licensed showroom in the DMCC free zone). Please wait for notification that your order is ready for collection before visiting.
Category 5: Authenticity, buyback and resale
17. How is the authenticity of bars and coins guaranteed?
Answer: We source products directly from mints or from LBMA-certified refineries. All bars are supplied in original CertiCard packaging with a unique serial number.
18. Can I sell you gold bought from another dealer?
Answer: Yes. We buy back investment coins and bars purchased from any official dealer, after they successfully pass an authenticity check by our experts in the showroom, in your presence.
19. How does the buyback-by-post procedure work?
Answer: We provide a preliminary valuation of your metal straight away (online or by phone). The buyback price is locked from the moment your parcel is accepted into the postal system (when the barcode is scanned at the post office). This protects you from rate fluctuations during transport.
20. Do you provide materials for simplified return shipping?
Answer: Yes, for the convenience of our regular customers we provide a ready-made shipping kit: a special protective safe-bag, a prepaid return-shipping label and detailed step-by-step instructions. The full return-shipping rules are provided together with the kit and can also be requested from our support team.