JetGold
WishlistCartAccount

Privacy Policy

1. Introduction

This Privacy Policy describes how JETGOLD FZCO (DMCC license number DMCC202757, Almas Tower, Unit Almas 49-A15, Jumeirah Lake Towers, Dubai, UAE), operating the JetGold UAE store at 5element.ai/ae ("JetGold", "we", "us"), collects, uses, and protects your personal data.

We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), DIFC Data Protection Law, and applicable DMCC regulations.

2. Data We Collect

We collect the following categories of personal data:

  • Identity data: full name, Emirates ID number or passport details (when required for KYC)
  • Contact data: email address, phone number, delivery address
  • Transaction data: order history, payment references, amounts
  • Technical data: IP address, browser type, device information, cookies
  • Communication data: correspondence with our support team

3. How We Use Your Data

We process your personal data for the following purposes:

  • Processing and fulfilling your orders — to deliver products and process payments
  • KYC and AML compliance — to verify your identity as required by UAE law and DMCC regulations
  • Sending order confirmations, shipping updates, and invoices — to keep you informed about your purchase
  • Improving our website and services — to enhance your shopping experience
  • Responding to your inquiries — to provide customer support
  • Marketing communications — only with your explicit consent

4. Cookies

Our website uses cookies to ensure proper functionality, analyze traffic, and improve user experience. You can manage your cookie preferences through your browser settings. Essential cookies required for the store to function cannot be disabled.

5. Data Sharing

We share your personal data only when necessary:

  • Payment processors — to process your payments
  • Courier services — to deliver your orders within the UAE
  • Regulatory authorities (DMCC, UAE Central Bank, FIU) — when required by law
  • Professional advisors — legal, accounting, and compliance consultants bound by confidentiality

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, and as required by UAE law:

  • Order and transaction data: 5 years (UAE Commercial Transactions Law)
  • KYC/AML records: 5 years after the end of the business relationship
  • Marketing consent records: until you withdraw consent
  • Technical logs: 12 months

7. Your Rights

Under the UAE PDPL, you have the right to:

  • Access your personal data and obtain a copy
  • Rectify inaccurate or incomplete data
  • Erase your data, subject to legal retention requirements
  • Restrict processing in certain circumstances
  • Object to processing for direct marketing
  • Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at info@jetgold.ae.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit (TLS), secure server infrastructure, and access controls limiting data access to authorized personnel only.

9. International Transfers

Your data may be processed on servers located outside the UAE. When we transfer data internationally, we ensure adequate safeguards are in place in compliance with the UAE PDPL.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page. Material changes will be communicated via email or a notice on our website.

11. Contact

Data Controller: JETGOLD FZCO Address: Almas Tower, Unit Almas 49-A15, JLT, Dubai, UAE Email: info@jetgold.ae Phone: +971 4 000 0000